Welcome to Cheap Bed Store’s FAQ section! We’ve compiled answers to the most common questions about our affordable bedroom furniture, delivery options, and customer services. Can’t find what you’re looking for? Email our friendly team at [email protected].

About Our Products

What types of bedroom furniture do you sell?

We specialise in complete bedroom solutions including beds, bedside tables, chest of drawers, dressing tables, and wardrobes – everything you need to create your dream bedroom at affordable prices.

Is your furniture suitable for small bedrooms?

Absolutely! We offer space-saving designs perfect for apartments and compact rooms. Look for our “compact” range items which maintain style without compromising on functionality.

How do I know if items will match my existing decor?

All product pages include detailed colour descriptions and material specifications. For a coordinated look, we recommend browsing our collections which are designed to work beautifully together.

Tip: Combine multiple items from the same collection to create a perfectly matched bedroom suite while qualifying for free shipping!

Ordering & Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.

Is my payment information secure?

Yes! We use industry-standard encryption technology to protect all your personal and payment details.

Can I modify or cancel my order after payment?

Orders are processed quickly (within 1-2 business days), but if you contact us immediately at [email protected], we’ll do our best to accommodate your request.

Delivery Information

What are my delivery options?

We offer two convenient services:
– Standard Shipping: £12.95 via DHL/FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

Do you deliver internationally?

Yes! We ship worldwide (excluding some parts of Asia and remote locations). International customers enjoy the same careful packaging and quality checks as UK customers.

How can I track my delivery?

All orders come with tracking. You’ll receive a confirmation email with tracking details once your furniture ships, with regular updates until delivery.

What if I’m not home when delivery arrives?

Carriers will leave instructions for rescheduling or collection. For large items like beds and wardrobes, we recommend being available to accept delivery.

Returns & Refunds

What’s your returns policy?

We offer a 15-day returns policy from delivery date. If unsatisfied, contact us at [email protected] to arrange return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect (in which case we’ll cover costs).

How long do refunds take?

Once we receive and inspect returned items, refunds are processed within 5 business days to your original payment method.

Customer Service

How can I contact you?

Email us anytime at [email protected]. Our Cornwall-based team typically responds within 24 hours.

What are your business hours?

Our customer service operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.

Where are you located?

Our headquarters is at 64 County Arms, Truro, GB TR3P 1AE, but we serve customers worldwide through our online store.

Pro Tip: Planning a complete bedroom makeover? Combine multiple items in one order to qualify for free shipping while creating a perfectly coordinated look for your sleeping space!

Still have questions? Our friendly team is always happy to help – contact us at [email protected] and we’ll ensure you have all the information you need to create your dream bedroom with Cheap Bed Store.