Term and Conditions

Last updated: [Date]

Welcome to Cheap Bed Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.sweetdreamdeals.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website (text, graphics, logos, product designs) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express permission
• Use our trademarks or branding without authorization
• Use automated systems to extract data from our site

2. Product Information

2.1 Product Descriptions

We strive for accuracy in product descriptions (including dimensions, materials, and colors) but cannot guarantee perfect representation due to screen variations. If you receive an item significantly different from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a suitable alternative, or
• Cancel the item and refund the relevant amount

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including suspected fraud or pricing errors.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at the time of order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm that the payment method used is yours or you have authorization to use it.

3.4 Order Confirmation

After payment, you’ll receive an order confirmation email. This is not an acceptance of your order – acceptance occurs when we dispatch your items.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days of payment confirmation. You’ll receive a dispatch email with tracking information.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Contact us at [email protected] if unsure about your location.

4.4 Delivery Responsibilities

Once items are delivered to your provided address, risk passes to you. You are responsible for:

• Providing accurate delivery information
• Inspecting items upon delivery for damage
• Notifying us immediately of any delivery issues

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery if:

• Items are in original condition with all packaging and tags
• Proof of purchase is provided
• Non-returnable items (mattresses, bedding) are excluded unless defective

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and return reason
3. Follow the provided return instructions

5.3 Return Shipping

Options for returning items:

• Standard Return: Use our DHL/FedEx label (£12.95 deducted from refund)
• Self-arranged Return: At your own expense

5.4 Refunds

Refunds are processed within 5-7 business days of receiving returned items. Original shipping fees are non-refundable unless the return results from our error.

5.5 Exchanges

Follow the return process and specify your desired replacement. Price differences will be adjusted accordingly.

5.6 Damaged or Defective Items

Contact us immediately with photos of damage. We’ll arrange a free replacement or refund.

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete, accurate information when ordering, including:

• Correct billing and shipping addresses
• Valid payment details
• Current contact information

6.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with other users’ experience

7. Liability Limitations

7.1 Our Liability

We are not liable for:

• Indirect, incidental, or consequential damages
• Losses resulting from events beyond our reasonable control
• Incorrect use or assembly of products
• Minor variations in product color or texture

7.2 Maximum Liability

Our total liability for any claim related to these terms or your order shall not exceed the purchase price of the relevant items.

8. Privacy and Data Protection

Your personal data is handled according to our Privacy Policy, available on our website. We implement security measures but cannot guarantee absolute data security.

9. General Provisions

9.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

9.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

9.3 Contact Information

For questions about these terms:

Cheap Bed Store
64 County Arms
Truro, GB TR3P 1AE
United Kingdom
Email: [email protected]